Terms of Service

Last updated: July 30, 2026

Kindfolk Way is a business based in Austria with a registered address of: Wittelsbachstraße 3/20, 1020 Vienna, Austria (“we,” “us,” “our,” and “Company” in these Terms). The person responsible is Sebastian Süssenbach. support@kindfolkway.com Impressum

Please read these Terms carefully before purchasing from us or using our website, products, services, or content.

By accessing our website or completing a purchase, you agree to be bound by these Terms & Conditions (“Terms”). IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR WEBSITE OR PURCHASE OUR PRODUCTS OR SERVICES.

1. Acceptance of Terms

These Terms govern your access to and use of our website, any hosted platform through which you purchase from us, and any of our social media channels, blogs, emails, mobile applications, or other online spaces connected to our business, collectively referred to as the “Site.” These Terms also apply to your access to, use of, or purchase of any of our products, services, memberships, digital products, courses, resources, downloads, content, or other offerings. These Terms include and incorporate any additional policies, notices, or product-specific terms linked on our website, referenced in these Terms, or presented at checkout. This may include our Privacy Policy, Refund and Cancellation Policy, Earnings Disclaimer, Affiliate Disclosure, and any applicable Membership Terms, Community Guidelines, or product-specific terms. The headings and subheadings in these Terms are included to make them easier to read. They do not affect the meaning or interpretation of these Terms. By using the Site, accessing our content, joining our membership Kindly Curated, or purchasing any product or service from us, you are entering into a legally binding agreement with us and agree to the Terms.

2. Definitions

In these Terms, “we,” “us,” “our,” and “Company” refer to Kindfolk Way.

“User,” “you,” and “your” refer to any person who visits our Site, creates an account, purchases from us, accesses our content, joins our membership or community, or otherwise uses our Products or Services.

“Site” refers to our website and any online spaces, platforms, pages, social media accounts, blogs, emails, mobile applications, or third-party platforms we use to provide information, sell our Products or Services, or deliver our Content.

“Content” refers to any information, materials, resources, text, images, videos, audio, templates, downloads, documents, webinars, trainings, live sessions, posts, emails, courses, lessons, recordings, prompts, frameworks, methods, community content, or other materials made available by us, whether free or paid. Content includes both General Content and Personalized Materials, unless these Terms say otherwise.

“General Content” refers to Content that is not created specifically for an individual User, including our general membership materials, trainings, recordings, templates, resources, frameworks, methods, prompt libraries, lessons, community content, downloads, and other educational or business materials.

“Personalized Materials” refers to personalized prompts, captions, scripts, post wording, content ideas, messaging suggestions, or other materials we create specifically for you based on your business, brand, goals, submissions, or other information you provide.

“Products” refers to any paid or free digital products, downloads, templates, resources, courses, memberships, programs, PDFs, documents, merchandise, or other materials we offer or provide.

“Services” refers to any services, support, memberships, communities, coaching, live sessions, group calls, online access, customer support, or other activities we provide in connection with our business, Products, or Content.

“Membership” refers to any paid recurring membership, subscription, community, or member-only area offered by us, including Kindly Curated and access to any related Content, Products, Services, resources, live sessions, community spaces, Personalized Materials, or member benefits.

3. Age, Capacity, and Authority

Our public Site may be accessed for general informational purposes only by users who are legally permitted to access it in their place of residence.

Our Membership, community, Products, and Services are intended only for individuals who are at least eighteen (18) years old or the age of majority in their country, state, province, or jurisdiction of residence, whichever is higher.

By purchasing, accessing, or using our Membership, community, Products, or Services, you confirm that you meet this age requirement and have the legal capacity and authority to enter into these Terms.

Individuals who do not meet this age requirement are not permitted to purchase, access, or use our Membership, community, Products, or Services.

To the fullest extent permitted by law, we disclaim responsibility for any unauthorized access to or use of our Membership, community, Products, or Services by individuals who do not meet the applicable age requirement.

If you purchase or access our Products or Services on behalf of a business, organisation, nonprofit, agency, client, employer, or other legal entity, you confirm that you have authority to bind that party to these Terms. In that case, “you” includes both you individually and the business, organisation, nonprofit, agency, client, employer, or other legal entity on whose behalf you act.

4. Customer Status: Business Customers and Consumers

Many of our Products and Services are intended for business, professional, organisational, or nonprofit use. This includes our Memberships, educational resources, strategy support, content support, digital tools, and any other Products or Services we describe as being for businesses, founders, professionals, organisations, nonprofits.

When you purchase or use these business-focused Products or Services, you confirm that you are doing so for purposes related to your business, trade, profession, nonprofit, organisation, or professional activity, and not primarily for personal, household, or consumer use.

We may ask you at checkout to confirm that you are purchasing a Business-Focused Product or Service in a business or professional capacity. We may refuse, cancel, suspend, or terminate access if we reasonably believe that a Business-Focused Product or Service has been purchased or used outside its intended business or professional purpose.

From time to time, we may also offer merchandise or other physical products through our shop. Unless we clearly state otherwise, shop merchandise may be purchased either by business customers or by consumers for personal use. If you purchase shop merchandise as a consumer, nothing in these Terms is intended to limit or remove any consumer rights you may have under applicable law.

5. Products, Services, and Membership Access

We will provide the applicable Product, Service, Membership, Content, or access in general accordance with the description provided at the time of purchase.

Additional services, support, coaching, consulting, custom work, one-to-one guidance, implementation, technical setup, legal review, financial advice, tax advice, or professional advice are not included unless expressly stated in writing.

Some Products and Services may require an account, third-party platform access, internet access, compatible software, email access, or a working payment method. You are responsible for meeting any reasonable technical requirements needed to access the Product or Service.

We may update, improve, modify, replace, remove, pause, or discontinue parts of our Site, Membership, community, Products, Services, Content, resources, features, or delivery methods from time to time. We will not intentionally remove the core paid access you purchased during an active paid period without a reasonable alternative, unless removal is necessary for legal, security, platform, technical, operational, or misconduct-related reasons, or unless mandatory law permits it.

After your subscription is cancelled (either by you or the Company), your access to the Membership will end, including access to the community, forum, videos, resource links, and any Personalized Materials stored in your account; you are responsible for downloading or saving any Personalized Materials you wish to keep before cancellation takes effect, as we do not provide continued access after your subscription ends.

Unless you ask us to delete it sooner, and subject to any legal, tax, accounting, security, or legitimate business retention requirements, we may retain your account, onboarding, and personalization data for up to 12 months after cancellation so that we can restore your setup if you choose to re-subscribe.

6. Payment/Purchase Terms

Prices are shown at the point of purchase. Unless stated otherwise, prices are listed in euros (EUR). Prices may include or exclude VAT, sales tax, duties, processing fees, shipping, or other charges as stated at checkout.

By purchasing a Product, Service, Membership, or merchandise, you authorise us and any third-party payment processor we use to charge your selected payment method for the amount due, including any applicable taxes, fees, shipping charges, or recurring payments shown at checkout.

We may issue invoices, receipts, or payment confirmations electronically. You agree to receive these documents electronically unless mandatory law requires a different process. You are responsible for providing accurate, current, and valid payment information and for keeping your payment method up to date. If you purchase as a business customer and provide a VAT number or other tax details, you confirm that the information is accurate and belongs to the business making the purchase.

If your payment method is declined, expired, invalid, or otherwise cannot be charged, we may suspend, limit, or cancel your access to the Membership, community, Products, and/or Services. If you believe there is an error with your billing or payment, you agree to contact us first (support@kindfolkway.com) so we can review the issue and try to resolve it.

If you initiate a chargeback, payment dispute, or reversal through your bank, card provider, or payment provider, we may suspend or limit your access while the matter is investigated. We reserve the right to provide relevant information, records, and evidence to the applicable payment provider in response to any chargeback, dispute, or payment investigation.

Membership and Recurring Billing

If your purchase is for a recurring Membership or subscription, you authorize us, and any third-party payment processor we use, to charge your selected payment method for the Membership fee and any applicable taxes, charges, or processing fees, on a recurring monthly basis, or at the billing interval shown at checkout, until you cancel or the Membership is otherwise terminated.

You must maintain a valid Authorized Payment Method on file.

Your billing cycle begins on the date of your initial purchase unless otherwise stated at checkout. Your membership will be charged on a recurring monthly basis until you cancel it.

Late Payments

If a recurring Membership payment is late, declined, reversed, expired, unsuccessful, or otherwise not received when due, we may suspend, pause, restrict, or cancel your access to the Membership, community, Products, and/or Services until the outstanding payment is successfully processed.

If your payment fails, we or our third-party payment processor may attempt to process the payment again.

Access will generally resume once the outstanding payment has been successfully received, unless your membership has been cancelled, terminated, or otherwise restricted under these Terms.

We are not responsible for any loss of access, missed content, missed community participation, or inability to use the Membership, community, Products, and/or Services due to a late, failed, declined, or unsuccessful payment.

Taxes

You are responsible for all applicable taxes, duties, and governmental charges associated with your purchase, unless the Company is legally required to collect such amounts. If the Company is required to collect sales tax or other transaction taxes, the applicable tax will be added to your order total at checkout.

Payment Disputes

If you initiate a chargeback or payment dispute with your financial institution, the Company may:

• Present these Terms, order confirmation, and delivery records to your financial institution, payment processor, and/or investigating agency.
• Suspend or terminate your access to the Products pending resolution.
• Pursue recovery of the original purchase amount plus any fees or costs incurred by the Company as a result, to the extent permitted by law.

We encourage you to contact us at support@kindfolkway.com before initiating a chargeback so we can attempt to resolve the issue directly.

7. Cancellation by User

You may cancel your membership at any time by accessing your account in the “My Account” section of your dashboard, or reaching out to support@kindfolkway.com.

To avoid being charged for the next billing period, you must cancel before your next billing date.

Cancellation takes effect at the end of your current paid billing period.

You will continue to have access to the Membership until the end of your current paid period.

You are responsible for downloading or saving any Personalized Materials you wish to keep before cancellation takes effect, as we do not provide continued access after your subscription ends (see Section 5: Products, Services, and Membership Access).

We do not provide prorated refunds or credits for unused time in a billing period.

8. Refunds

We do not offer refunds once access has been provided, except where expressly stated in these Terms, because:

• Our Membership provides immediate access to digital content, resources, materials, community features, and/or other digital services,
• Our Membership is a business purchase, and
• Consent to immediate access and acknowledgement that you lose your right of withdrawal once access or performance begins was given at checkout by you.

Refunds where access is refused or cancelled by us

• If we refuse or cancel a purchase before providing access, we will generally refund any amount we have received for the refused or cancelled purchase, unless we are prevented from doing so by law, payment processor rules, suspected fraud, chargeback activity, or circumstances outside our reasonable control.
• If we suspend or terminate access because you breached these Terms, misused our Content, shared access, engaged in prohibited conduct, or violated our restricted industry policy, you will not be entitled to a refund, except where mandatory law requires otherwise.

The Kindfolk Growth Commitment

We cannot guarantee results, but we want you to feel confident when you join. The Kindfolk Growth Commitment is a limited exception to the no-refund rule above, expressly stated here and available only on the terms set out in this section.

How it works. During your first paid 30-day membership period, you must create and publish at least 50% of the personalized post ideas we provide, following the main strategy and the instructions included with each idea. If your agreed engagement benchmark has not improved by the end of that period, we will provide a complimentary one-to-one online strategy session, in which we review your content, how the recommendations were implemented, and any other factors that may be affecting your results.

Following that session, you will receive a complimentary 30-day membership period in which to apply the adjustments we recommend. If, by the end of that complimentary period, your agreed engagement benchmark still has not improved, and you have created and published at least 50% of the additional post ideas provided during that period, we will refund the original membership fee you paid.

Who can claim, and when. This commitment is available to first-time members following their initial paid 30-day membership period. To claim it, you must contact us within seven days of the end of your first 30 days and before beginning a second paid membership period. It cannot be claimed retrospectively after a second paid membership payment has been made.

How your benchmark is set. Your starting benchmark will be agreed with you and recorded during onboarding. It will normally be based on the average engagement rate of your recent eligible Instagram posts from the 30 days before your membership begins. We will specify during onboarding which engagement types and which denominator will be used, so that the same method can be applied consistently across both measurement periods. Accounts without enough recent posting history to establish a reliable starting benchmark will require an alternative benchmark agreed in writing during onboarding.

Only eligible organic posts will be included. Paid or boosted posts, giveaways, deleted or archived posts, and other posts that could significantly distort the comparison may be excluded. Any exclusions will be agreed and recorded in advance.

What is included, and the limit. The complimentary strategy session and the complimentary 30-day period do not require an additional membership payment. The maximum refund available under this commitment is the original membership fee you paid.

9. Price Changes

We reserve the right to change the prices for our Products and Services at any time. If you purchase the Membership at a particular monthly price, you will remain on that monthly price for as long as your membership remains active and in good standing. If you cancel your membership and later choose to rejoin, you will be charged the current Membership price available at the time you rejoin.

10. Promotions and Special Offers

We may occasionally offer promotions, discounts, limited-time offers, or bonuses ("Promotions"). Promotions are available at the Company's discretion and are not guaranteed to be available at the time of your purchase. The Company reserves the right to modify, suspend, or terminate any Promotion at any time. Unless otherwise stated, Promotions cannot be applied retroactively to prior purchases and cannot be combined with other offers.

Trial Periods

If you are taking advantage of a limited-time trial-period offer, you must cancel on or before the last day of the trial period to avoid being charged. If you do not cancel before the trial period ends, you authorize us to charge your Authorized Payment Method for the applicable Fees.

Trial periods are available for new members only.

11. Refusal, Suspension, or Cancellation of Access by Company

We reserve the right to refuse, cancel, suspend, or limit any purchase, order, membership, or access to our Site, Products, or Services where we reasonably believe that:

• there has been an error in pricing, description, availability, tax calculation, order processing, or payment processing;
• there has been misuse of our Site, Products, Services, platform, or community;
• there has been a breach of these Terms;
• a user does not meet the applicable age requirement or does not have the legal capacity or authority to enter into these Terms;
• there has been suspected fraud, unauthorized payment activity, or unlawful activity;
• there has been duplicate, unusual, or abusive purchase activity;
• there has been suspected refund, chargeback, or promotional abuse; or
• there is any other issue that may harm our business, platform, community, Services, Content, members, team or third-party providers.

If we remove you from the Membership because of a violation of these Terms, auto renew will be cancelled, however, you will not be entitled to a refund. We may also preserve records and cooperate with payment processors, platforms, authorities, courts, or professional advisers where reasonably necessary to protect our rights, comply with law, or investigate misuse.

12. Restricted Industries

Our Membership, Products, Services, resources, Personalized Materials, and community are not intended for use by businesses, brands, creators, or organizations operating in, promoting, or primarily supporting certain restricted or highly regulated industries. You may not use our Membership, Products, Services, Content, Personalised Materials, resources, or community to create, market, sell, promote, or support products or services connected to:

• tobacco, nicotine, vaping, or similar products;
• adult entertainment, pornography, or sexually explicit products or services;
• firearms, weapons, ammunition, or weapon accessories;
• cannabis, illegal drugs, recreational drugs, or drug paraphernalia;
• gambling, betting, or high-risk financial schemes;
• counterfeit, unlawful, stolen, infringing, or prohibited goods or services;
• hate, harassment, extremist content, violence, exploitation, or unlawful discrimination;
• medical, health, financial, legal, or other regulated claims where you intend to rely on our Content as professional advice or compliance approval; or
• any other industry, product, service, claim, or activity that we reasonably believe conflicts with our values, creates legal or platform risk, or may breach the rules of third-party providers we rely on.

This restriction helps us maintain the purpose, values, and safety of our business and community. It also helps us comply with the rules, policies, and restrictions of third-party platforms and service providers we may use to operate our business, including payment processors, website platforms, email marketing providers, community platforms, course-hosting platforms, analytics providers, advertising platforms, and other technology or service providers.

We may refuse, cancel, suspend, or terminate access if we reasonably believe that your business, brand, client, content, offer, or intended use falls within a restricted industry or creates unacceptable legal, regulatory, platform, safety, or reputational risk. If we remove you solely because your business falls within a restricted industry and you have not otherwise breached these Terms, we may refund the Membership fee or purchase amount paid for the affected billing period or purchase, unless we are prevented from doing so by law, payment processor rules, suspected fraud, chargeback activity, or circumstances outside our reasonable control.

13. Product and Service Discontinuation

The Company reserves the right to modify, suspend, or permanently discontinue any Product or Service, in whole or in part, at any time and for any reason, in its sole discretion. If the Company discontinues a Product or Service:

• Products Already Delivered. If a digital Product has been fully delivered to you (e.g., a template, ebook, or digital download that you have already accessed or downloaded), no refund, credit, or compensation will be issued.

• Products with Ongoing Access. If the Company discontinues a Product for which you have paid for a defined access period that has not yet expired (e.g., a subscription, or a program with scheduled sessions), the Company will provide at least 14 calendar days advance notice and will, at its sole discretion, offer one of the following:
• A pro-rata refund for the unused portion of your paid access period.
• A credit of equivalent value toward another Product or Service offered by the Company.
• Extended access to download or save available materials before the discontinuation date.

The Company shall not be liable to you or any third party for any modification, suspension, or discontinuation of any Product or Service.

14. Lawful and Acceptable Use

You may use our Site, Membership, community, Content, Products, Services, and Personalized Materials only for lawful purposes and in accordance with these Terms.

You agree not to use our Site, Membership, community, Content, Products, Services or Personalized Materials to post, share, submit, transmit, promote, request, create, or engage in anything that:

• violates any applicable law or regulation;
• infringes or violates another person’s intellectual property, privacy, publicity, confidentiality, data protection, or other legal rights;
• is abusive, threatening, harassing, defamatory, discriminatory, hateful, obscene, vulgar, exploitative, misleading, fraudulent, or otherwise harmful;
• encourages illegal activity, fraud, violence, self-harm, harassment, abuse, or conduct that could give rise to civil or criminal liability;
• misuses, disrupts, damages, or interferes with our Site, Products, Services, platform, community, systems, or other members’ experience;
• attempts to gain unauthorized access to any account, system, platform, content, or information;
• contains viruses, malware, spyware, harmful code, or other destructive technology;
• uses our Content or Services to build, train, improve, or support a competing or similar product, service, membership, course, template library, prompt library, community, or AI system; or
• otherwise breaches these Terms or any community guidelines, policies, or rules we provide.

We reserve the right to remove content, restrict access, suspend or terminate membership, or take any other appropriate action if we reasonably believe that a user has violated this section or used our Site, Membership, community, Content, Products, or Services in an unlawful, harmful, abusive, or inappropriate way.

15. Permitted Use of Personalized Materials

As part of the Membership, we may provide personalized prompts, captions, scripts, post wording, content ideas, messaging suggestions, or other materials created specifically for you based on your business, brand, goals, or submissions (“Personalized Materials”). You may copy, edit, publish, display, and use the Personalized Materials in your own social media posts, emails, website copy, marketing materials, client communications, and business content. This permission applies only to Personalized Materials created specifically for you. It does not give you permission to copy, share, sell, license, teach from, upload, distribute, publish, or use our general Content, trainings, recordings, frameworks, methods, templates, prompt libraries, resources, community content, or other materials outside your own personal or internal business use.

16. Unauthorized Use of Content

Except for Personalized Materials that we create specifically for you and expressly allow you to use, all Content, materials, trainings, recordings, templates, resources, community content, written materials, videos, audio, downloads, frameworks, methods, prompt libraries, and other materials made available through our Site, Membership, community, Products, or Services are owned by us or our licensors and are protected by intellectual property and other applicable laws.

Your membership gives you a limited, personal, non-transferable, non-exclusive, revocable license to access and use our general Content solely for your own personal or internal business use, unless we expressly agree otherwise in writing.

You may not copy, record, reproduce, download, distribute, publish, upload, sell, license, sublicense, share, teach from, adapt, modify, create derivative works from, make available to others, or otherwise exploit our general Content or materials, except as expressly permitted by these Terms or by our written permission.

For clarity, you may use Personalized Materials that we create specifically for you in your own social media posts, emails, website copy, marketing materials, client communications, and business content. However, you may not resell, license, package, distribute, teach from, or include those Personalized Materials as part of your own course, membership, template library, prompt library, training, workshop, or similar product or service.

Without limiting the above, you may not:

(a) use our general Content or materials in your own course, membership, program, offer, training, workshop, client work, or paid or unpaid educational materials;

(b) share your login, account access, downloads, recordings, screenshots, transcripts, templates, resources, prompt libraries, or other Membership materials with any other person;

(c) upload, post, or distribute our general Content or materials on any website, platform, social media account, file-sharing service, community, AI tool, private group, or third-party program;

(d) copy, imitate, adapt, or repurpose our general Content, materials, frameworks, methods, prompt libraries, or resources for the purpose of creating, marketing, or selling a competing or similar product or service;

(e) remove copyright notices, branding, watermarks, ownership notices, or other rights information from our Content or materials; or

(f) assist, encourage, or permit any other person to do any of the above.

Any use of our Content or materials that is not expressly permitted by these Terms or separately authorized by us in writing is “Unauthorized Use.”

17. Remedies for Unauthorized Use

If the Company reasonably believes you have violated any License restriction above, the Company may immediately revoke your License and terminate your access to the Products without refund. Because Unauthorized Use may cause harm that is difficult to calculate, including lost revenue, lost licensing value, loss of exclusivity, reputational harm, administrative burden, investigation costs, and enforcement costs, you agree that serious Unauthorized Use may result in a contractual penalty or liquidated damages amount, to the extent permitted by law.

If you distribute the Products to unauthorized third parties, you agree to pay the Company:

1) all profits, revenue, fees, compensation, or other financial benefit you or any related party received from, because of, or in connection with the Unauthorized Use.

2) the then-current retail price of the Product for each instance of unauthorized distribution, as liquidated damages representing a reasonable estimate of the Company's loss. These amounts are intended to reasonably compensate us for harm that may be difficult to calculate. It is not intended to be an unlawful penalty. We may also seek any other remedies available under applicable law, including injunctive relief, takedown or removal of infringing materials, suspension or termination of your access without refund, actual damages, lost profits, lost licensing fees, an accounting of profits, recovery of enforcement costs, attorneys’ fees where permitted by law, and any other legal or equitable remedies available under applicable law.

We will not seek duplicate recovery for the same loss where prohibited by law.

18. Order Confirmation and Delivery

After you complete your purchase, we will send an order confirmation email to the email address you provided at checkout. This email may include details about your purchase, payment, access to the Membership, product delivery, login instructions, and any important terms connected to your order.

It is your responsibility to make sure the email address you provide at checkout is accurate and that you are able to receive emails from us. Please check your spam, junk, promotions, or other filtered folders if you do not receive your confirmation email.

If you do not receive your confirmation email, access details, or delivery instructions, or if you notice an error in your order confirmation, it is your responsibility to contact us as soon as possible at: support@kindfolkway.com so we can help resolve the issue.

We are not responsible for delays or failure of delivery caused by an incorrect email address, email filtering, spam settings, inbox restrictions, third-party platform issues, or your failure to notify us of a missing or incorrect confirmation email.

Delivery methods and timelines vary by Product type:

• Prerecorded Content. Access provided through the Website or a third-party learning platform upon receipt of payment.
• Memberships and Subscription Services. Access activated upon receipt of your initial payment. See Section 6 (Membership & Recurring Billing) for billing terms.
• Custom Digital Products. Access provided through the Website or a third-party platform upon receipt of payment. See Section 9 for AI Product terms.

19. Community Access / Forum

If your purchase includes access to an online community, forum, or group (whether on the Website, a social media platform, or a third-party platform), your access is limited to the duration of your paid billing period. You agree to comply with any posted community guidelines and to conduct yourself professionally and respectfully.

We do not allow harassment, intimidation, abusive behaviour, or disruption of our sessions or community spaces. This includes, but is not limited to:

• Abusive, violent, threatening, or aggressive behaviour;
• Bullying, intimidation, name-calling, or derogatory language;
• Sexual comments, advances, or inappropriate personal remarks;
• Excessive use of explicit, offensive, or graphic language;
• Repeated direct messages, calls, or other communications that go beyond reasonable boundaries;
• Interrupting or disrupting live sessions, misusing the chat, or refusing to follow reasonable session guidelines; or
• Any behaviour that affects another person’s safety, comfort, participation, or ability to benefit from the Product and/or Service.

If we believe that your behaviour is harmful, disruptive, unsafe, or not in line with these Terms, we may remove your access to the community, and/or end your membership entirely.

Where this happens because of a breach of this conduct policy, no refund, partial refund, credit, or extension will be provided.

We reserve the right to decide, acting reasonably, what behaviour we consider to be harassment, disruption, or a breach of this policy.

Community Confidentiality

You will not share, disclose, or distribute any content, discussions, strategies, or materials shared by the Company or other members within the community to any non-member. You will respect the privacy of other members and will not share their personal information or business strategies outside the community without their explicit consent. You acknowledge that the Company cannot control the actions of other members and cannot guarantee that information you share will remain confidential, though each member contractually agrees to these obligations.

Peer-to-Peer Interactions

Information and opinions shared by other community members are based on their own experiences and perspectives. The Company disclaims all liability for actions taken or decisions made based on information shared by other members. The Company does not guarantee the accuracy or effectiveness of any member-provided advice. Use your own judgment and seek professional guidance when making important decisions. The Company reserves the right to moderate discussions and remove content that violates these Terms.

20. Authorized User / Account Registration and Security

To access certain parts of our Site, Membership, community, Products, or Services, an account may be required. When creating an account or completing a purchase, you may be asked to provide information such as a name, email address, username, password, billing details, and other personal information.

You agree that any information provided to us will be accurate, complete, and current. You may not impersonate another person, create an account using false or misleading information, or use an email address or billing details that you are not authorized to use.

Unless we expressly agree otherwise in writing, each Membership is for one authorised user and one approved business, brand, or client profile. The authorised user is the individual who is permitted to access the Membership, community, Products, Services, Content, and account area.

A membership may be purchased for yourself, for another individual as a gift, or by a business for use by a specific team member, employee, contractor, social media manager, in-house content creator, or other designated user. The person who is given access to the Membership is the “Authorized User.”

Unless we expressly agree otherwise in writing, each membership includes access for one Authorized User only. The Authorized User may use the Membership, community, Products, Services, and Content only for the purpose allowed under these Terms, including, where applicable, creating or supporting content for the business or brand for which the membership was purchased.

If a business or another person purchases the Membership for an Authorized User, the purchaser is responsible for ensuring that the Authorized User understands and follows these Terms. The Authorized User must also comply with these Terms when accessing or using the Membership, community, Products, Services, or Content.

Your account, login details, membership access, community access, Products, Services, and Content may not be shared, transferred, assigned, sold, licensed, sublicensed, rented, or made available to any other person or business, except where the Membership was purchased for a specific Authorized User as described above or where we expressly agree otherwise in writing.

You are responsible for maintaining the confidentiality of your login credentials, password, and account access. You are also responsible for all activity that occurs under your account, whether or not you personally authorized it.

If you believe your account has been accessed without permission, compromised, or used without authorization, you agree to notify us as soon as possible at support@kindfolkway.com and take reasonable steps to secure the account, including changing the password.

You agree not to share login details, allow unauthorized people to access the account, use another person’s account, attempt to gain unauthorized access to any account, system, platform, Content, Product, Service, or information, or otherwise bypass any access restrictions connected to our Site, Membership, community, Products, or Services.

You agree not to use bots, scrapers, crawlers, automated tools, artificial intelligence systems, data-mining tools, or other automated methods to access, copy, download, extract, collect, monitor, or reproduce our Site, Content, Products, Services, Membership materials, community content, or member-only resources without our prior written permission.

You also agree not to interfere with, disrupt, damage, overburden, reverse engineer, hack, test the vulnerability of, or compromise the security or proper functioning of our Site, Membership, community, Products, Services, systems, platforms, accounts, or technology providers.

We reserve the right to suspend, restrict, remove, or terminate any account, membership, or access if we reasonably believe that false information has been provided, account access has been shared with unauthorized people, access has been misused, these Terms have been violated, the safety or integrity of our platform or community has been compromised, or our Site, Membership, Products, or Services have been used for an unlawful, unauthorized, automated, abusive, or harmful purpose.

21. Personal Information

When you use our Site, create an account, join our Membership or community, purchase Products or Services, or otherwise interact with us, you may provide personal information and other information to us or to third-party platforms and service providers we use.

Your submission of personal information and our collection, use, storage, and handling of personal information are governed by our Privacy Policy.

Please review our Privacy Policy.

Third-party platforms and service providers

When you make a purchase, your personal information, billing information, contact information, and payment details may be collected and processed by those third-party providers. Their privacy policies, security practices, terms, and procedures may differ from ours. We are not responsible for the independent policies, practices, acts, or omissions of any third-party payment processor or vendor.

22. Email Communications:

When you purchase from us, create an account, join our mailing list, or otherwise provide your contact information, you agree that we may contact you electronically using the details you have provided. This may include important emails about your purchase, account, membership, access details, updates to our Products and/or Services, changes to these Terms, payment information, or other service-related matters. Where you have opted in, or where we are otherwise permitted by law, we may also send you newsletters, marketing emails, offers, promotions, educational content, and other updates from Kindfolk Way. You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in those emails or by contacting us directly. Unsubscribing from marketing emails will not stop us from sending you non-promotional emails that are necessary for your account, purchases, payments, access, or use of our Products and/or Services. You understand that if you withdraw consent or ask us to stop contacting you in certain ways, this may affect your ability to receive important updates, access certain features, or make full use of our Products and/or Services.

23. Disclaimers

We do our best to provide helpful, thoughtful, and accurate information through our Products and/or Services. However, any content, guidance, resources, templates, examples, feedback, or recommendations we provide are for general educational and informational purposes only.

You understand that marketing, business growth, social media, sales, content creation, AI, automation, and related strategies can produce different results for different people and businesses. Your results may depend on many factors, including your business model, audience, offer, pricing, consistency, implementation, market conditions, experience, and decisions.

We cannot guarantee that any information provided through our Products and/or Services will be complete, current, error-free, or suitable for your specific situation. While we aim to share information we believe is useful and reliable, you are responsible for using your own judgment before relying on it or applying it to your business.

We do not make any promises, guarantees, or warranties about your future income, expenses, sales, reach, engagement, growth, profitability, business performance, or any other specific outcome as a result of using our Products and/or Services.

Any testimonials, case studies, examples, earnings, results, or success stories shared by us, our clients, our community, or on our Site are examples only. They are not promises or guarantees that you will achieve the same or similar results.

From time to time, we may share information about tools, platforms, services, resources, or third-party products that we believe may be helpful. Unless we clearly state otherwise, this information is provided for general awareness only and should not be treated as an endorsement, guarantee, or instruction to purchase or use them.

You are responsible for your own decisions, actions, implementation, and results. To the fullest extent permitted by law, we are not responsible for any loss, damage, cost, adverse effect, or consequence that may result, either directly or indirectly, from your reliance on, use of, or inability to use any information, content, recommendation, Product, or Service we provide.

24. Accuracy, Updates, and Corrections

We do our best to keep the information on our Site, in our Products, and through our Services clear, helpful, and up to date. However, from time to time, information may contain typographical errors, inaccuracies, omissions, outdated details, broken links, or incomplete information. We may update, correct, change, or remove information at any time where we believe it is appropriate to do so. This may include information about our Products and/or Services, pricing, availability, features, resources, examples, bonuses, timelines, or other content. We are not responsible for typographical errors, inaccuracies, omissions, or outdated information, except where required by law. We also do not guarantee that all information provided through our Site, Products, or Services will always be accurate, complete, current, reliable, or error-free.

25. Intellectual property rights

All content, materials, resources, templates, videos, trainings, recordings, workbooks, downloads, documents, graphics, text, images, designs, branding, logos, frameworks, methods, community materials, prompt libraries, and other materials made available through our Site, Membership, community, Products, or Services are owned by Kindfolk Way or licensed to us, unless otherwise stated.

Our intellectual property is protected by applicable copyright, trademark, database, trade secret, unfair competition, and other intellectual property and related laws. This includes, but is not limited to, the Kindfolk Way name, branding, Site content, Membership content, educational materials, digital products, templates, resources, videos, recordings, frameworks, methods, prompt libraries, and any other materials we create or provide. Nothing in these Terms transfers ownership of our intellectual property to you.

License to use General Content

When you purchase or access our Products, Services, Membership, or community, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use our general Content solely for your own personal or internal business use, unless we expressly agree otherwise in writing.

This licence does not transfer ownership of any intellectual property rights to you. Kindfolk Way and/or our licensors retain all rights, title, and interest in and to our Content, materials, Products, Services, Membership, branding, frameworks, methods, templates, resources, and other intellectual property.

You may not copy, reproduce, repackage, resell, redistribute, teach from, or create competing products, services, templates, courses, memberships, trainings, resources, prompt libraries, or other materials based on our protected Content, proprietary frameworks, methods, templates, resources, recordings, or member-only materials.

You may not resell, license, sublicense, package, distribute, teach from, publish as a standalone resource, or include Personalized Materials as part of your own course, membership, template library, prompt library, training, workshop, paid resource, digital product, AI dataset, automation product, or similar product or service.

Things you may not do

Without limiting the above, you may not:

• share your login, account access, downloads, recordings, screenshots, transcripts, templates, resources, prompt libraries, community content, or member-only materials with any unauthorised person;
• upload, post, or distribute our General Content on any website, platform, social media account, file-sharing service, community, AI tool, private group, database, dataset, or third-party programme;
• use our General Content or protected materials in your own course, membership, programme, offer, training, workshop, template library, prompt library, content subscription, paid resource, client deliverable, or educational materials;
• copy, imitate, adapt, scrape, extract, or repurpose our General Content, frameworks, methods, templates, prompt libraries, resources, or member-only materials to create, market, or sell a competing or similar product or service;
• remove copyright notices, branding, watermarks, ownership notices, or other rights information from our Content or materials;
• use our Content, Products, Services, Membership, community, or materials to train, develop, improve, benchmark, or support artificial intelligence systems, machine learning models, automated tools, databases, datasets, or similar technologies without our written permission; or
• assist, encourage, or permit another person to do any of the above.

Nothing in these Terms prevents you from using your own independent ideas, skills, experience, or general knowledge, from serving your own clients, or from using materials that you lawfully owned or created independently without using our protected materials.

Your use of our Content and materials is also subject to the Unauthorized Use of Content section of these Terms. Any use of our Content or materials that is not expressly permitted by these Terms or separately authorized by us in writing is considered “Unauthorized Use.”

Unless we give you written permission, you may not use our Content, Products, Services, Membership, community, or materials to train, develop, improve, or support artificial intelligence systems, machine learning models, automated tools, databases, datasets, or similar technologies.

Confidential or Member-Only Materials

Some materials, discussions, resources, business information, behind-the-scenes content, member examples, or community content shared inside the Membership or community may be confidential, sensitive, or proprietary. You agree not to disclose, share, publish, distribute, reproduce, or use confidential or member-only information for any purpose outside the permitted use of the Membership.

You may not share your login details, membership access, downloads, templates, resources, recordings, screenshots, transcripts, prompt libraries, or other member-only materials with any person who has not purchased or been given authorized access by us.

Personalized Materials

As part of our Membership or other Service, we may provide Personalised Materials created or adapted specifically for you, your approved business, your approved brand, or an approved client profile based on information you provide. These may include personalised content suggestions, social media ideas, prompts, copy, strategy notes, content plans, positioning ideas, or other materials we expressly allow you to use. These are referred to in these Terms as “Personalized Materials.”

You may copy, edit, adapt, implement, publish, schedule, use, display, or deliver Personalized Materials that we create specifically for you in your own social media posts, content calendars, emails, website copy, marketing materials, client communications, and business content for the approved business, brand, or client covered by your subscription.

Social Media Managers or Similar Professionals

If you are a social media manager, marketing consultant, agency, contractor, service provider, or similar professional, you may use Personalised Materials for the specific approved client profile covered by your plan or submitted during onboarding, provided you have permission to share that client’s information with us and your use of the Personalised Materials complies with your own agreement with that client. If you use Personalized Materials for a client, you are responsible for making sure you have the necessary permission to share that client’s information with us, and that your use of the Personalized Materials complies with your own agreement with that client.

Unless your plan expressly permits multiple brands or clients, Personalised Materials may not be used for businesses, brands, or clients other than the approved business, brand, or client profile for which they were created.

Breach

If you breach this Intellectual Property Rights section, the Unauthorized Use of Content section, or any related part of these Terms, we may suspend or terminate your access to our Site, Products, Services, Membership, or community. We may also take further action to protect our rights, including seeking removal of infringing content, payment for unauthorized use, damages, injunctive relief, or other remedies available under applicable law.

Nothing in this section is intended to prevent you from using your own independent ideas, skills, experience, or general knowledge, from serving your own clients, or from using materials that you lawfully owned or created independently without using our protected materials.

26. Confidentiality of Product Content

By accessing the Products, you agree to treat the following as confidential and proprietary information of the Company: strategies, frameworks, methodologies, proprietary processes, business models, formulas, systems, and other non-public information contained within or disclosed through the Products (collectively, "Confidential Information"). You shall not disclose, share, distribute, or use Confidential Information for any purpose other than the permitted use of the Products under this License. This duty of confidentiality survives the termination or expiration of your access to the Products. This provision does not restrict your use of general knowledge, skills, or principles that are commonly known in your industry or that you independently developed without reliance on the Products.

27. Infringement Notification

At Kindfolk, we believe creative work deserves care and respect. We respect the intellectual property rights of others, and we ask everyone who uses our Site, Products, Services, community, or other spaces to do the same.

You may not upload, post, share, submit, or otherwise use content through our Services or Products that infringes someone else’s copyright, trademark, privacy rights, personality rights, or other legal rights.

If we become aware of content that we believe may be unlawful, infringing, misleading, harmful, or otherwise in breach of these Terms, we may remove it, restrict access to it, suspend or terminate access to our Services, or take any other reasonable action.

How to Report a Concern

If you believe that content available through Kindfolk Way infringes your rights or is otherwise unlawful, please contact us at:

Email: support@kindfolkway.com Legal Entity: Kindfolk Way

To help us review your request, please include:

1. A clear description of the work, content, or rights you believe have been infringed. 2. A clear description of the content you are concerned about, including where we can find it. Please include the relevant URL, page, screenshot, post, file, or other specific location where possible. 3. A short explanation of why you believe the content infringes your rights or is otherwise unlawful. 4. Your full name and a working email address so we can contact you about your report. 5. If you are acting on behalf of someone else, please explain your authority to do so. 6. A statement confirming that you believe, in good faith, that the information in your report is accurate and complete.

Once we receive your report, we will review it in a timely and fair way. Where appropriate, we may remove or restrict access to the content while we review the issue. We may also contact the person who posted or submitted the content, where this is reasonable and legally appropriate.

Please only submit reports that are genuine and made in good faith. Incomplete, false, misleading, or abusive reports may be rejected.

28. Good Faith

Both you and Kindfolk Way agree to act honestly, fairly, and in good faith in connection with these Terms. This includes when entering into these Terms, carrying them out, communicating with each other, and ending or cancelling any agreement, Product, or Service where applicable.

29. Disclaimer of warranties

We do our best to provide our Site, Products, Services, Content, resources, and support with care, skill, and integrity. However, they are provided on an “as-is” and “as-available” basis and, except where required by law, without any promises or warranties that are not expressly stated in these Terms. There are not, and will not be any warranties created by a course of dealing (i.e. how we have worked with you before), course of performance (i.e. how we have handled a particular situation) or trade usage (i.e. what may be common in our industry), unless that promise, warranty, or guarantee is clearly stated in these Terms or another written agreement with us.

We do not guarantee that our Site, Products, Services, Content, or resources will always be available, uninterrupted, secure, error-free, fully up to date, or suitable for your specific needs, goals, business, audience, or circumstances.

We also do not guarantee that using our Site, Products, Services, Content, resources, advice, or recommendations will produce any particular result, including increased income, sales, followers, reach, engagement, visibility, business growth, or profitability.

Any information, guidance, feedback, or advice we provide, whether written, spoken, or otherwise shared, does not create any warranty or guarantee unless we have clearly stated this in writing within these Terms or a separate written agreement.

From time to time, we may update, change, pause, limit, suspend, or discontinue parts of our Site, Products, or Services. This may include changes to features, resources, access, formats, delivery methods, third-party platforms, availability, or content.

Where possible, we will try to give reasonable notice of significant changes that affect your access to a paid Product or Service. However, we may need to make changes without notice where necessary, including for technical, legal, security, operational, platform-related, or business reasons.

To the fullest extent permitted by law, we are not responsible for any loss, damage, cost, or inconvenience caused by changes, interruptions, errors, limitations, suspensions, or discontinuation of our Site, Products, or Services.

30. Earnings Disclaimer

At Kindfolk Way, our goal is to provide practical education, content strategies, business resources, and a supportive community to help small business owners grow. However, we do not guarantee any specific financial, business, personal, or other result from using our Site, Content, Products, Services, or Membership.

From time to time, we may share testimonials, case studies, revenue figures, sales results, business milestones, or other examples from our members, customers, or our own experience. These examples are provided for illustrative and educational purposes only. They should not be interpreted as typical results, expected results, or as a promise or guarantee that you will achieve the same or similar outcomes.

Your results depend on many factors beyond our control, including but not limited to your experience, skills, effort, consistency, decision-making, industry, target audience, market conditions, pricing, marketing strategy, implementation, and individual circumstances. Because these factors vary from person to person and business to business, we cannot predict or guarantee your results.

The strategies, content frameworks, educational videos, office hours, resource library, community discussions, and other materials included in the Membership are intended to provide general guidance, education, and support. How you choose to use, apply, or implement these resources is entirely your responsibility.

Running a business involves risk. Any business, marketing, financial, or other decision you make, including decisions based on information provided through our Site, Content, Products, Services, or Membership, is made at your own discretion and risk.

We make no income, revenue, profit, sales, client acquisition, audience growth, business growth, or financial claims or guarantees of any kind. We do not guarantee that you will earn money, gain clients, increase revenue, grow your business, or achieve any particular outcome as a result of using our Content, Products, Services, or Membership.

If we share affiliate links, partner recommendations, or third-party resources, we do not guarantee the quality, suitability, results, or outcomes of any third-party product or service. You are responsible for carrying out your own research and deciding whether any third-party product, service, or recommendation is suitable for you.

31. Limitation of liability

Our Site, Content, Products, Services, Membership, resources, templates, trainings, community spaces, and any related materials are provided for general educational and informational purposes only. They are not a substitute for professional advice, and Kindfolk Way does not provide legal, financial, tax, medical, therapeutic, mental health, or other regulated professional advice.

You are responsible for how you choose to use, apply, interpret, or rely on any information, guidance, resources, templates, examples, or materials provided by Kindfolk Way. Any decisions you make based on our Site, Content, Products, Services, Membership, community, or related materials are your own responsibility. You should seek advice from a suitably qualified professional before making decisions that may affect your business, finances, legal obligations, health, wellbeing, or personal circumstances.

We do not guarantee any particular result, outcome, income, business growth, compliance status, personal transformation, financial result, or other result from your use of our Site, Content, Products, Services, Membership, community, or related materials. Your results will depend on many factors outside our control, including your personal circumstances, actions, experience, effort, market conditions, and implementation.

To the fullest extent permitted by applicable law, Kindfolk Way, its owners, directors, officers, employees, contractors, agents, licensors, service providers, and affiliates will not be liable to you for any indirect, incidental, consequential, special, punitive, exemplary, or similar damages arising out of or connected with these Terms, or your access to, use of, participation in, purchase of, or reliance on our Site, Content, Products, Services, Membership, community, or any related materials, regardless of the legal theory and whether or not we have been advised of the possibility of such damages.

This includes, without limitation, loss of revenue, loss of profits, loss of anticipated savings, loss of business opportunity, loss of goodwill, loss of data, business interruption, personal or commercial losses, or other similar losses.

We are not responsible for any loss, damage, interruption, delay, error, omission, technical issue, platform failure, denial of service, cyberattack, virus, data breach, unauthorized access, third-party misuse, theft, destruction, alteration, or other event outside our reasonable control that affects your access to or use of our Site, Content, Products, Services, Membership, community, or any third-party platform we use to deliver them.

Our Site, Content, Products, Services, Membership, and community may rely on third-party platforms, tools, processors, hosting providers, payment providers, email systems, community platforms, or other service providers. We are not responsible for the acts, omissions, errors, outages, policies, terms, or practices of those third parties. Your use of third-party platforms may also be subject to their own terms and policies.

To the fullest extent permitted by applicable law, our total aggregate liability to you for any claim arising out of or connected with these Terms, our Site, Content, Products, Services, Membership, community, or any related materials will be limited to the amount you paid to Kindfolk Way for the specific Product, Service, or Membership giving rise to the claim during the three months before the claim arose.

Nothing in these Terms limits or excludes any liability or responsibility that cannot legally be limited or excluded, including liability for fraud, intentional misconduct, gross negligence where it cannot legally be excluded, or any rights you may have under applicable consumer protection laws.

32. Indemnification:

You agree to defend, indemnify, and hold harmless Kindfolk Way, its owners, officers, directors, employees, team members, contractors, agents, licensors, service providers, affiliates, successors, and assigns from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or related to:

1. your breach or alleged breach of these Terms;

2. your purchase, access to, participation in, or use of our Site, Content, Products, Services, Membership, community, resources, templates, trainings, or related materials;

3. your misuse, improper use, or unauthorized use of our Site, Content, Products, Services, Membership, community, or related materials;

4. your violation of any applicable law, regulation, or third-party right, including intellectual property, privacy, publicity, confidentiality, or contractual rights;

5. any content, information, materials, comments, testimonials, messages, files, images, or other materials you submit, upload, post, share, publish, transmit, or otherwise provide through our Site, Membership, community, or related platforms;

6. any content or materials you create using, adapting, modifying, or deriving from our Content, Products, Services, resources, templates, trainings, or related materials;

7. any unlawful, defamatory, misleading, infringing, harmful, or unauthorized content or conduct by you;

8. your unauthorized sharing, copying, distribution, resale, transfer, disclosure, or misuse of our materials, access credentials, paid content, community content, or member-only resources; or

9. your breach of our community rules, acceptable use rules, restricted industry policy, or any other policy incorporated into these Terms.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. If we do so, you agree to cooperate with our defense of that claim. You may not settle any claim in a way that imposes liability, obligation, admission, or expense on Kindfolk Way without our prior written consent.

Nothing in this section is intended to make you responsible for claims, losses, damages, liabilities, costs, or expenses caused by our own unlawful conduct, fraud, intentional misconduct, or any matter for which responsibility cannot legally be transferred to you under applicable law.

33. Dispute resolution

If a dispute, concern, or claim arises in connection with these Terms, our Site, Products, Services, Content, shop, merchandise, or your relationship with Kindfolk Way, you agree to contact us first at support@kindfolkway.com so we can try to resolve the matter in good faith.Both you and Kindfolk Way agree to make a reasonable effort to resolve the issue through honest and respectful communication before starting formal legal proceedings.

If we are unable to resolve the dispute informally within a reasonable period of time, the dispute may be brought before the courts that have jurisdiction under the “Governing Law and Jurisdiction” section of these Terms.

Nothing in this section prevents either you or Kindfolk Way from seeking urgent legal relief from a competent court where necessary, including where needed to protect legal rights, intellectual property, confidential information, safety, security, or access to our Site, Products, or Services.

Costs of Disputes

Each party is responsible for its own costs unless and until a court, competent authority, or applicable law provides otherwise.

In B2B arbitration proceedings, the arbitrator shall allocate the costs of arbitration and reasonable legal fees to the prevailing party in accordance with the VIAC Rules.

If a dispute results in formal legal proceedings, any reimbursement of court costs, legal fees, attorney’s fees, expert fees, translation costs, or other costs will be determined in accordance with applicable law and the decision of the competent court or authority.

Nothing in these Terms requires a consumer to pay costs, fees, or expenses beyond what is permitted by mandatory applicable law or ordered by a competent court or authority.

Class Action Waiver

You and Kindfolk Way agree that each party may bring disputes against the other only in an individual capacity and not as a plaintiff or class member in any purported class, consolidated, or representative action. An arbitrator or court may not consolidate more than one person's claims or preside over any form of class or representative proceeding.

34. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, including disputes relating to our Site, Products, Services, Content, shop, merchandise, or your relationship with Kindfolk Way, will be governed by and interpreted in accordance with the laws of Austria, excluding conflict of law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

Kindfolk Way is based in Vienna, Austria, and our Site, Products, Services, Content, and shop are controlled and operated from Austria.

As explained in the “Customer Status” section of these Terms, some of our Products and Services are intended for business, professional, organisational, or nonprofit use, while shop merchandise may also be purchased by consumers for personal use.

Business Customers (B2B) – Mandatory Online Arbitration

If you use our Site, Products, or Services as a business customer, organisation, nonprofit, professional, or for business, trade, professional, organisational, promotional, or resale purposes, you agree that you are purchasing in that capacity and not as a consumer.

For business-focused Products and Services, including our Membership, educational resources, strategy support, content support, digital tools, and any other Products or Services we describe as being for businesses, founders, professionals, organisations, or nonprofits, you and Kindfolk Way agree that the courts of Vienna, Austria will have exclusive jurisdiction over any dispute or claim arising out of or in connection with those Products or Services, to the fullest extent permitted by law.

For all business-focused relationships and transactions:

• All disputes arising out of or in connection with these Terms shall be softly and finally settled under the Rules of Arbitration (Vienna Rules) of the Vienna International Arbitral Centre (VIAC) of the Austrian Federal Economic Chamber.

• The dispute will be decided by a single arbitrator appointed in accordance with said Rules.

• The language of the arbitration shall be English (or German, if both parties mutually agree).

• The arbitration shall be conducted entirely online (virtually/digitally) via electronic communications and video hearings. Neither party shall be required to travel.

Consumers (B2C) – Jurisdiction & Online Dispute Resolution

If you purchase shop merchandise or other Products as a consumer for personal use:

• Nothing in these Terms limits your mandatory consumer rights, remedies, or protections under applicable law.

• If you are a consumer residing in the European Union (EU), the European Economic Area (EEA), or Switzerland, legal proceedings may be brought before the competent courts of Vienna, Austria, or the courts of your place of residence.

• EU Consumer Dispute Resolution: The European Commission provides a platform for Online Dispute Resolution (ODR), accessible at https://europa.eu. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

• Small Claims: For cross-border EU consumer disputes involving monetary amounts within the applicable legal limits, either party may utilize the European Small Claims Procedure, which is conducted primarily in writing and does not require travel.

• If you are a consumer residing outside the EU/EEA/Switzerland, you agree that any dispute not resolved informally will be brought exclusively before the courts of Vienna, Austria, to the fullest extent permitted by your local mandatory laws.

35. Links to Other Sites / Third Parties

Our resource library includes curated links to third-party educational videos and materials that we believe may be helpful. These resources are owned and controlled by their respective creators or platforms. We do not claim ownership of third-party content, and inclusion in our resource library does not imply endorsement, partnership, or affiliation unless expressly stated.

Our Site, Products, and Services may also include links to other third-party websites, platforms, tools, articles, videos, products, services, or resources. These links are provided for convenience, education, inspiration, or general awareness.

We do not own or control third-party websites, platforms, resources, products, or services. We are not responsible for their content, accuracy, availability, policies, practices, pricing, security, or any changes they may make.

Some links may change, stop working, become unavailable, require an account, move behind a paywall, or need to be accessed through the original platform. We are not responsible for maintaining or updating third-party links, although we may update, replace, or remove them where we choose to do so.

If you choose to click on, access, purchase from, rely on, or use any third-party website, platform, tool, product, service, or resource, you do so at your own discretion and risk. Any questions, concerns, refund requests, technical issues, or disputes relating to a third-party resource should be directed to that third party.

Affiliate Links

From time to time, our Site, Products, Services, Content, or resource library may include affiliate links. This means we may receive a commission, credit, complimentary product, service, or other benefit if you click on a link or make a purchase through that link, at no additional cost to you unless otherwise stated.

We only aim to share tools, resources, products, or services that we believe may be useful or relevant. However, an affiliate relationship does not mean we guarantee, endorse, or take responsibility for the third-party product, service, tool, platform, company, or your experience with them.

You are responsible for deciding whether any affiliate product, service, tool, or resource is right for you before clicking, purchasing, signing up, or relying on it.

Suggested Products and Resources

Our Site, Products, Services, Content, or resource library may include suggestions or recommendations for third-party tools, platforms, resources, products, or services. These suggestions are provided for informational and educational purposes only.

Unless we clearly state otherwise, suggestions or recommendations do not create any guarantee, warranty, endorsement, partnership, or responsibility on our part, even where an affiliate relationship exists.

You are responsible for doing your own research before purchasing, using, or relying on any suggested product, service, tool, platform, or resource. This may include reviewing the third party’s own terms, privacy policy, refund policy, product details, instructions, reviews, labels, ingredients, warnings, and suitability for your needs.

To the fullest extent permitted by law, we are not responsible for any loss, damage, cost, claim, adverse effect, allergic reaction, sensitivity, platform issue, technical issue, security issue, or other consequence that may result from your use of, reliance on, or interaction with any third-party or affiliate website, platform, tool, product, service, or resource.

36. AI-Assisted Content and Products

Our content frameworks and strategic direction are curated by humans. We use AI tools to help adapt, personalise, organise, and/or refine these materials based on the information you provide during onboarding or through your account, including information about your business, audience, offer, brand voice, goals, and values.

AI Output Disclaimer

We do our best to make these materials relevant, useful, and aligned with the information you provide. However, AI-assisted content may not always be accurate, complete, original, current, legally compliant, or suitable for your specific business, audience, industry, or jurisdiction. The Company does not warrant the accuracy or suitability of any AI-generated output.

You are responsible for reviewing, editing, fact-checking, approving, and deciding whether to use any prompts, hooks, frameworks, captions, ideas, recommendations, or AI-assisted content we provide. You are solely responsible for making sure that anything you publish reflects your own brand, voice, values, claims, legal obligations, platform rules, and professional standards.

AI Product IP

• Your License grants you the right to access and use the AI Product for your internal business use only , as described in the Product description at the time of purchase.
• The Company retains all intellectual property rights in the AI Product, including all prompts, instructions, system configurations, training data, custom knowledge files, and workflows (collectively, the "AI Product IP"). The AI Product IP constitutes the Company's trade secrets and confidential information.
• You may not, directly or indirectly:
• Access, view, extract, reverse engineer, decompile, or attempt to discover the underlying AI Product IP.
• Copy, reproduce, or recreate the AI Product or any substantially similar tool based on your use of or interaction with it.
• Use the AI Product to generate outputs for training, developing, or improving any other AI model, tool, or product.
• Share, sublicense, resell, or provide access to the AI Product to any third party.
• Remove, bypass, or circumvent any access controls, usage limits, or other restrictions.

Platform Dependency

You acknowledge the AI Product operates on a third-party platform (e.g., OpenAI, Anthropic, Google) that the Company does not control. The Company is not responsible for changes, outages, or discontinuations by the third-party platform. If the platform discontinues functionality the AI Product relies on, the Company will make commercially reasonable efforts to migrate to a comparable platform. If no reasonable alternative is available, the Company's sole obligation will be to provide a pro-rata refund for any unused prepaid access period.

Data and Privacy

Your inputs to the AI Product may be processed by the third-party platform provider under its own terms of service and privacy policy. The Company is not responsible for how the platform provider processes your data. Do not input sensitive personal information, confidential business information, or protected health information unless the Product description specifically states such use is supported.

Usage Limits

The Company may impose usage limits described in the Product description or order confirmation, and may modify them with reasonable notice.

DRAFTING NOTE: INCLUDE THE AI PRODUCT SUBSECTION ONLY IF YOU SELL CUSTOM GPTS, AI TOOLS, PROMPT LIBRARIES, OR SIMILAR PRODUCTS. IF YOUR AI PRODUCT CONNECTS TO ADDITIONAL THIRD-PARTY APIS (E.G., ZAPIER, MAKE), ADD THOSE TO THE PLATFORM DEPENDENCY DISCLOSURE. IF YOUR AI PRODUCT PROCESSES CUSTOMER DATA, CONSIDER A DATA PROCESSING ADDENDUM.

37. Testimonials

Our Site, Products, and/or Services may include testimonials, reviews, comments, case studies, or other feedback from members, customers, clients, or users.

Any testimonials shared are based on the personal experiences, views, and opinions of the individuals or businesses who provided them. They do not necessarily reflect our views, opinions, promises, or guarantees. Testimonials are provided for informational purposes only. They are not intended to represent, promise, or guarantee that you or anyone else will achieve the same or similar results. Each person’s experience is different, and your results may vary depending on your personal circumstances, level of effort, implementation, background, and other factors outside of our control.

Unless expressly stated otherwise, testimonials are provided voluntarily and without payment or compensation. Inclusion of a testimonial does not mean that the person or business providing it is affiliated with us, partnered with us, or endorsed by us.

We only share testimonials from real people with genuine experiences. However, testimonials may not represent the typical experience of all users, members, clients, or customers, and you should not rely on them as a guarantee of any specific outcome.

38. Feedback/Reviews

When you contact us, message us, email us, post about us, tag us, reply to our content, submit feedback, or otherwise communicate with us, you agree that your communication is not confidential unless we have expressly agreed otherwise in writing.

You agree not to contact us, submit content, or communicate with us for any unlawful, harmful, abusive, misleading, or illegal purpose.

We may use feedback, suggestions, comments, questions, testimonials, reviews, social media posts, or other content you choose to share with us or publicly post about us for our business purposes, including improving our Products and Services, responding to you, providing support, developing new resources, and, where appropriate, sharing or republishing that content in our marketing and for promotional purposes.

By sharing this type of content with us, you give us permission to use, reproduce, edit for clarity or length, display, publish, and share it, in whole or in part, without payment to you, unless we have agreed otherwise in writing.

We will not claim ownership of your original content. However, you give us the rights needed to use it as described in this section.

Where we share testimonials, reviews, social media posts, or other public-facing content, we will aim to do so respectfully and in a way that does not misrepresent your words, experience, or results.

Private communications, such as emails, direct messages, support messages, or account-related communications, may be shared with our team members, contractors, service providers, or professional advisers where reasonably necessary to operate our business, provide support, manage our Products and Services, protect our rights, comply with the law, or as otherwise described in our Privacy Policy.

39. False, Harmful, or Unlawful Statements

Kindfolk Way welcomes honest feedback, thoughtful reviews, and good-faith conversations about our Site, Membership, Products, Services, community, and customer experience.

You are free to share truthful opinions, reviews, and performance assessments about your experience with us, including with us directly, with other people, or on public review platforms. Nothing in these Terms is intended to prevent you from making a truthful review, seeking legal advice, reporting a concern to a regulator or authority, or doing anything you are legally entitled to do.

However, you agree not to make, publish, share, encourage, or direct others to make statements about Kindfolk Way, our founders, team members, contractors, community, Products, Services, Membership, policies, or customers that are knowingly false, misleading, defamatory, harassing, threatening, abusive, or unlawful.

You also agree not to share confidential, private, or member-only information in connection with any review, comment, complaint, or public statement, unless you are legally required or permitted to do so.

We ask that concerns are raised in good faith. If you have an issue with our Products, Services, Membership, community, or customer experience, we encourage you to contact us at support@kindfolkway.com so we have a fair opportunity to understand and respond.

If this section is breached, we may take reasonable action to protect Kindfolk Way, our team, our customers, and our community. This may include removing content from our own spaces, suspending or terminating access, requesting correction or removal of unlawful content, or pursuing remedies available under applicable law.

This section survives termination of your access to our Site, Membership, Products, Services, or community.

40. Consumer Rights

Nothing in these Terms is intended to limit, exclude, or remove any consumer rights, statutory guarantees, remedies, or protections that cannot be limited, excluded, or removed under applicable law. If any part of these Terms conflicts with such rights or protections, those rights and protections will prevail to the extent required by law.

41. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be limited or removed only to the extent necessary. The rest of these Terms will continue to apply and remain in full effect.

42. Assignment

You may not transfer or assign any rights or obligations under these Terms without the Company's prior written consent. The Company may freely assign its rights and obligations. These Terms bind and inure to the benefit of the Parties and their respective successors and permitted assigns.

43. Force Majeure

The Company shall not be liable for any failure or delay in delivering the Products resulting from circumstances beyond its reasonable control, including natural disasters, acts of government, pandemics, epidemics, cyberattacks, internet or telecommunications failures, power outages, labor disputes, supply chain disruptions, or interruptions to third-party services.

44. No Waiver of Rights

If either you or Kindfolk Way does not enforce any part of these Terms right away, that does not mean that person or party has given up the right to enforce it later. Even if a term is broken more than once, or broken regularly, a delay or failure to act does not change these Terms, waive any rights, or create permission for the same behavior to continue.

45. Entire Agreement

These Terms, together with any policies, product descriptions, order details, or written terms that are expressly referred to in them, form the entire agreement between you and Kindfolk Way regarding your access to and use of our Site, Products, Services, Content, shop, and merchandise.

They replace any previous discussions, understandings, statements, or agreements between you and us about the same subject, whether written or spoken.

The Company reserves all rights not expressly granted.

46. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms from time to time by posting the updated version on our Site, course platform, Membership platform, or other relevant platform.

Where required by applicable law, we will provide notice of material changes. Your continued use of or access to our Site, Membership, community, Products, or Services after updated Terms have been posted will constitute your acceptance of the updated Terms, except where applicable law requires a different process.

It is your responsibility to review the Terms from time to time so you are aware of any changes.

Questions or concerns about these Terms should be sent to us at: support@kindfolkway.com